Question 1

Find Your Great Run

Accepted Answer

Take your place on a start line near you. Browse all AJ Bell Great Run Events.

Question 2

Train and Prepare

Accepted Answer

Get the best training tips and advice to support you on your running journey.

Question 3

Get Your Results

Accepted Answer

Search results from all AJ Bell Great Run Series events.

Question 4

Runner Photos

Accepted Answer

Find and purchase your official AJ Bell Great Run Series event photos.

Question 5

Official Merchandise

Accepted Answer

Visit the Great Run Shop to buy official AJ Bell Great Run Series event merchandise.

Question 6

AJ Bell Great North Run Ballot

Accepted Answer

Why do I have to enter my payment details? Like previous years, ballot entrants need to enter their payment card details when they complete their ballot registration form. This allows for the simplest and easiest way to ensure the entry is confirmed if successful in the ballot. Funds are only taken from successful ballot entrants at the time of the draw (on Monday 12 January 2026). No funds are taken from unsuccessful ballot entrants. I have just entered the ballot, but the entry fee looks like it has already been taken? When you enter the ballot, you are asked to submit payment details to cover the entry fee (plus any optional merchandise). You will need to authorise this payment, if requested by your bank, in order to complete your entry, however no funds will be taken from your account at the time of entry. It is important that you have the necessary funds available in your account by Sunday 11 January before the ballot is drawn on Monday 12 January. The activity in your account during this time can vary with each bank so if you want to question it please contact your bank directly. If you are successful in the ballot, the total amount is then deducted. What’s the different between Buy Now and Buy if Successful options? Some add-on merchandise items give you the choice to “Buy Now” or “Buy if Successful”. If you select “Buy Now”, you will be charged for that item at the time of your ballot application and the item will be sent to you, regardless of whether or not you are successful in the ballot. If you select “Buy if Successful” , you will be charged for the add-on item only if you are successful in the ballot. If you are unsuccessful in the ballot, you will not be charged for the item, and the order will be cancelled. The “Buy Now” option is not available for the Great North Run entry itself. I've just spotted that my card will expire before the ballot is drawn? Can I change the card details? Once you have entered the ballot you cannot change the card details, you would need to be withdrawn so you can re-enter the ballot using the new card. Please contact us by email here to request to be withdrawn from the ballot. Please include your name, date of birth and post code so the customer services team can locate your entry. You would need to send the request in before the ballot closes. I've realised I can no longer take part in the AJ Bell Great North Run, can I withdraw from the ballot? Please contact us by email here to request to be withdrawn from the ballot, and include your name, date of birth and post code so the customer services team can locate your entry. You would need to send your request in before the ballot closes. When does the January ballot close? The January ballot will close at 23.59 on Sunday 11 January and the ballot will be drawn on Monday 12 January 2026. All ballot entrants will receive an email confirming their ballot result. Please ensure that you have sufficient funds in your account by Sunday 11 January to complete payment for your entry, if successful in the ballot. When is the Ballot drawn? The ballot draw will take place on Monday 12 January. It is important that you have the necessary funds available in your account by Sunday 11 January, so that if you’re successful in the ballot your place can be secured. If you are drawn from the ballot but we are unable to take full payment your entry will made unsuccessful. How do I know if I have been successful in the ballot? All ballot entrants will receive an email confirming their ballot result. We aim to contact you shortly after the ballot is drawn on Monday 12 January. I've been successful in the ballot, what's next? If you’re successful in the ballot you are automatically allocated a place in the 2026 AJ Bell Great North Run and are bound to the event terms and conditions. We’ll get in touch via email periodically in the run up to the event with pre-event information. I have been successful in the ballot. What if I need to withdraw my entry? We’re only able to offer a refund in the case of a medical issue. This is only applicable up to 10 weeks prior to the event and on production of a medical certificate. If you can’t run but don’t qualify for a medical refund you may withdraw and will be eligible for a ballot-skip entry the following year, subject to paying the standard entry fee. This must be done by the deadline. More details can be found here. A refund will not be given and the guaranteed place for the subsequent year will be subject to the standard entry free. Once withdrawn your place cannot be reinstated. For more information about the withdrawal and refund policy please see our full terms and conditions here. What happens if I am unsuccessful in the Ballot? If you’re unsuccessful in the January ballot, there is still an opportunity to take part. There are many charity places available for the 2026 Great North Run. You can browse the list of charities here.

Question 7

Why do I have to enter my payment details?

Accepted Answer

Like previous years, ballot entrants need to enter their payment card details when they complete their ballot registration form. This allows for the simplest and easiest way to ensure the entry is confirmed if successful in the ballot. Funds are only taken from successful ballot entrants at the time of the draw (on Monday 12 January 2026). No funds are taken from unsuccessful ballot entrants.

Question 8

I have just entered the ballot, but the entry fee looks like it has already been taken?

Accepted Answer

When you enter the ballot, you are asked to submit payment details to cover the entry fee (plus any optional merchandise). You will need to authorise this payment, if requested by your bank, in order to complete your entry, however no funds will be taken from your account at the time of entry. It is important that you have the necessary funds available in your account by Sunday 11 January before the ballot is drawn on Monday 12 January. The activity in your account during this time can vary with each bank so if you want to question it please contact your bank directly. If you are successful in the ballot, the total amount is then deducted.

Question 9

What’s the different between Buy Now and Buy if Successful options?

Accepted Answer

Some add-on merchandise items give you the choice to “Buy Now” or “Buy if Successful”. If you select “Buy Now”, you will be charged for that item at the time of your ballot application and the item will be sent to you, regardless of whether or not you are successful in the ballot. If you select “Buy if Successful” , you will be charged for the add-on item only if you are successful in the ballot. If you are unsuccessful in the ballot, you will not be charged for the item, and the order will be cancelled. The “Buy Now” option is not available for the Great North Run entry itself.

Question 10

I've just spotted that my card will expire before the ballot is drawn? Can I change the card details?

Accepted Answer

Once you have entered the ballot you cannot change the card details, you would need to be withdrawn so you can re-enter the ballot using the new card. Please contact us by email here to request to be withdrawn from the ballot. Please include your name, date of birth and post code so the customer services team can locate your entry. You would need to send the request in before the ballot closes.

Question 11

I've realised I can no longer take part in the AJ Bell Great North Run, can I withdraw from the ballot?

Accepted Answer

Please contact us by email here to request to be withdrawn from the ballot, and include your name, date of birth and post code so the customer services team can locate your entry. You would need to send your request in before the ballot closes.

Question 12

When does the January ballot close?

Accepted Answer

The January ballot will close at 23.59 on Sunday 11 January and the ballot will be drawn on Monday 12 January 2026. All ballot entrants will receive an email confirming their ballot result. Please ensure that you have sufficient funds in your account by Sunday 11 January to complete payment for your entry, if successful in the ballot.

Question 13

When is the Ballot drawn?

Accepted Answer

The ballot draw will take place on Monday 12 January. It is important that you have the necessary funds available in your account by Sunday 11 January, so that if you’re successful in the ballot your place can be secured. If you are drawn from the ballot but we are unable to take full payment your entry will made unsuccessful.

Question 14

How do I know if I have been successful in the ballot?

Accepted Answer

All ballot entrants will receive an email confirming their ballot result. We aim to contact you shortly after the ballot is drawn on Monday 12 January.

Question 15

I've been successful in the ballot, what's next?

Accepted Answer

If you’re successful in the ballot you are automatically allocated a place in the 2026 AJ Bell Great North Run and are bound to the event terms and conditions. We’ll get in touch via email periodically in the run up to the event with pre-event information.

Question 16

I have been successful in the ballot. What if I need to withdraw my entry?

Accepted Answer

We’re only able to offer a refund in the case of a medical issue. This is only applicable up to 10 weeks prior to the event and on production of a medical certificate. If you can’t run but don’t qualify for a medical refund you may withdraw and will be eligible for a ballot-skip entry the following year, subject to paying the standard entry fee. This must be done by the deadline. More details can be found here. A refund will not be given and the guaranteed place for the subsequent year will be subject to the standard entry free. Once withdrawn your place cannot be reinstated. For more information about the withdrawal and refund policy please see our full terms and conditions here.

Question 17

What happens if I am unsuccessful in the Ballot?

Accepted Answer

If you’re unsuccessful in the January ballot, there is still an opportunity to take part. There are many charity places available for the 2026 Great North Run. You can browse the list of charities here.

Question 18

AJ Bell Great North Run Membership Scheme

Accepted Answer

How do I join the Great North Run membership scheme? Entries for the next AJ Bell Great North Run membership term will open after the 2026 AJ Bell Great North Run takes place. More details about the membership scheme, and benefits, can be found here (Please note these places are capped and are offered on a first come, first served basis). What is the Great North Run membership Scheme The membership scheme guarantees the runner priority entries into the AJ Bell Great North Run, skipping the ballot. Please note, you still need to pay the entry fee and register to enter each year, but the membership status means that you will be sent a priority link to enter and won’t need to apply for a place in the ballot or via a charity. Members are contacted via email each year (in November) and given a priority entry window to secure their place in the following year’s Great North Run. Please note: All priority places must be secured by the deadline. For more information on Great North Run membership please click here. Where can I check what is included in my membership? All members whose membership covers the 2026-2027 period can find information here. All members whose membership covers the 2024 – 2026 and 2025 – 2027 period can find information here. I am a Great North Run Member, how can I check my current membership status? If you would like confirmation of when you joined the Great North Run membership scheme and how many years of your term are remaining please contact our customer services team, so we can check for you, by clicking here. Please include your full name, date of birth/post code so the team can check on your membership status. My current membership term is due to expire, can I renew? If a member’s current membership term has expired, we will send an email after the AJ Bell Great North Run has taken place, with instructions of how they can renew their term if they would like to. Please note these places are capped and are offered on a first come, first served basis.

Question 19

How do I join the Great North Run membership scheme?

Accepted Answer

Entries for the next AJ Bell Great North Run membership term will open after the 2026 AJ Bell Great North Run takes place. More details about the membership scheme, and benefits, can be found here (Please note these places are capped and are offered on a first come, first served basis).

Question 20

What is the Great North Run membership Scheme

Accepted Answer

The membership scheme guarantees the runner priority entries into the AJ Bell Great North Run, skipping the ballot. Please note, you still need to pay the entry fee and register to enter each year, but the membership status means that you will be sent a priority link to enter and won’t need to apply for a place in the ballot or via a charity. Members are contacted via email each year (in November) and given a priority entry window to secure their place in the following year’s Great North Run. Please note: All priority places must be secured by the deadline. For more information on Great North Run membership please click here.

Question 21

Where can I check what is included in my membership?

Accepted Answer

All members whose membership covers the 2026-2027 period can find information here. All members whose membership covers the 2024 – 2026 and 2025 – 2027 period can find information here.

Question 22

I am a Great North Run Member, how can I check my current membership status?

Accepted Answer

If you would like confirmation of when you joined the Great North Run membership scheme and how many years of your term are remaining please contact our customer services team, so we can check for you, by clicking here. Please include your full name, date of birth/post code so the team can check on your membership status.

Question 23

My current membership term is due to expire, can I renew?

Accepted Answer

If a member’s current membership term has expired, we will send an email after the AJ Bell Great North Run has taken place, with instructions of how they can renew their term if they would like to. Please note these places are capped and are offered on a first come, first served basis.

Question 24

AJ Bell Great North Run 2026 Priority Entry

Accepted Answer

How do I secure my priority AJ Bell Great North Run 2026 Entry? Anyone with a priority 2026 AJ Bell Great North Run entry will be sent an email at the start of November with instructions on how to secure their priority place. The email is sent from run@email-great-run.org so please ensure you add this address to your safe senders list and keep an eye on your junk mail folders. The deadline to register and pay for the priority entry will be confirmed in your email. Entries muse be secured before the deadline. The email will include a link to our booking partner Let’s Do This. Follow the steps below to the complete the booking form and pay the entry fee to secure your entry. If you do not receive an email in November please contact us here to let us know. 1 Click on the link in the email to visit our booking partner Let’s Do This. 2 Enter your email address and complete the booking form. 3 Click on ‘Checkout now’ to proceed with your booking. 4 Complete the booking form and select ‘Continue’. If you receive an error message. Your email address, surname and date of birth must match the details that we have for you (i.e. the details you entered when you bought your membership or when you entered the Great North Run). If you receive an error message, please check these details and try again. Note that the error messages appear next to all three fields, even if just one of the fields is incorrect. 5 On the next page you can choose to add on any merchandise or skip to proceed to payment. 6 Once payment is complete, you will receive a booking confirmation email from Let’s Do This confirming your entry. You will also receive an email from Great Run.

Question 25

How do I secure my priority AJ Bell Great North Run 2026 Entry?

Accepted Answer

Anyone with a priority 2026 AJ Bell Great North Run entry will be sent an email at the start of November with instructions on how to secure their priority place. The email is sent from run@email-great-run.org so please ensure you add this address to your safe senders list and keep an eye on your junk mail folders. The deadline to register and pay for the priority entry will be confirmed in your email. Entries muse be secured before the deadline. The email will include a link to our booking partner Let’s Do This. Follow the steps below to the complete the booking form and pay the entry fee to secure your entry. If you do not receive an email in November please contact us here to let us know. 1 Click on the link in the email to visit our booking partner Let’s Do This. 2 Enter your email address and complete the booking form. 3 Click on ‘Checkout now’ to proceed with your booking. 4 Complete the booking form and select ‘Continue’. If you receive an error message. Your email address, surname and date of birth must match the details that we have for you (i.e. the details you entered when you bought your membership or when you entered the Great North Run). If you receive an error message, please check these details and try again. Note that the error messages appear next to all three fields, even if just one of the fields is incorrect. 5 On the next page you can choose to add on any merchandise or skip to proceed to payment. 6 Once payment is complete, you will receive a booking confirmation email from Let’s Do This confirming your entry. You will also receive an email from Great Run.

Question 26

Let's Do This

Accepted Answer

Why do I get redirected to Let's Do This when entering a Great Run event? Great Run has partnered with Let’s Do This to take event entry bookings. The partnership includes the ballot for the Great North Run. When you enter a Great Run event, your entry information and payment is processed by Let’s Do This and passed securely to Great Run. Your bank statement will show Let’s Do This against your event entry and you will receive a booking confirmation email from Let’s Do This, in addition to your usual entry confirmation email from Great Run. All pre event advice and information will arrive in your inbox from Great Run. How do I use the Refer A Friend offer? When you book a Great Run event (via the Let’s Do This booking platform), you’ll receive an exclusive discount code to share with friends that gives them 10% off their first booking through Let’s Do This. Once the discount code is used, you’ll also receive 10% off your next Great Run event entry. (Please note, this applies to all events except the AJ Bell Great North Run)

Question 27

Why do I get redirected to Let's Do This when entering a Great Run event?

Accepted Answer

Great Run has partnered with Let’s Do This to take event entry bookings. The partnership includes the ballot for the Great North Run. When you enter a Great Run event, your entry information and payment is processed by Let’s Do This and passed securely to Great Run. Your bank statement will show Let’s Do This against your event entry and you will receive a booking confirmation email from Let’s Do This, in addition to your usual entry confirmation email from Great Run. All pre event advice and information will arrive in your inbox from Great Run.

Question 28

How do I use the Refer A Friend offer?

Accepted Answer

When you book a Great Run event (via the Let’s Do This booking platform), you’ll receive an exclusive discount code to share with friends that gives them 10% off their first booking through Let’s Do This. Once the discount code is used, you’ll also receive 10% off your next Great Run event entry. (Please note, this applies to all events except the AJ Bell Great North Run)

Question 29

Great Run Solo

Accepted Answer

What is Great Run Solo? Great Run Solo is a series of virtual running challenges you can run at your own pace. There are a range of distance challenges and monthly themed challenges. If you have a question about the challenge that isn’t covered below please contact us here. Is there a start date? Yes. Great Run Solo distance challenges start every Monday, so you can choose to start on the Monday just gone or the next Monday in the calendar. Great Run Solo monthly accumulator challenges start on 1st day of each month, though you can enter up to the entry deadline (see challenge pages for more information). Is there a deadline? Yes, the challenge deadline depends on the challenge you choose. Monthly accumulator challenges end on the last day of each challenge month. All distance challenges end on a Sunday. Depending on which distance you choose, your challenge period will be 7 or 28 days. If you are doing a 7 day challenge then the finish deadline is before midnight on Sunday. If you are doing a 28 day challenge then the finish deadline is before midnight on the fourth Sunday. Challenge results can be submitted on the challenge page up to 7 days after the finish deadline of your challenge. If results are not submitted within 7 days we will assume the challenge was not completed and you will not receive a medal. What do I have to do to join? To join, simply select your challenge and enter online. You will receive an email confirming that you have entered once the sign up process is complete. Please keep this for reference as this contains your unique Great Run ID that you will need to log results and track your activity. What do you mean by logging my runs/uploading evidence? We suggest you use a tracking app to log your running activity during your challenge – any tracking app or watch can be used. You also have the option of using our online tracker to log each run as you go so that you can see a record of your progress. The online run tracker is available on each Great Run Solo Challenge page during the challenge period. Once you have completed your challenge you will need to confirm that you have completed the challenge and submit your results to get your medal. Whilst it is not compulsory, we invite you to upload evidence of your runs. This could be a screenshot of your running app, a photo of your watch, or even a photo of your own running diary/log. How does the run tracker work? You can choose to log each activity as you go through the challenge using our online tracker. This feature will be available on the challenge page to use from the start of your challenge (For Accumulator challenges this is the 1st month). This will make tracking your progress and submitting your challenge results easier. To do this you will need to enter the last seven digits of your Great Run registration ID, which can be found on your entry confirmation email, and date of birth. If you prefer to track activity using your own app, that’s fine, just come back and submit your final results when you have completed the challenge. When will I get my medal? On completion of you challenge we will send you a shiny Great Run Solo medal to wear with pride. Medals will arrive approx. 2 weeks after you have completed the challenge. For international runners, there is an additional £3.50 charge to cover medal postage.

Question 30

What is Great Run Solo?

Accepted Answer

Great Run Solo is a series of virtual running challenges you can run at your own pace. There are a range of distance challenges and monthly themed challenges. If you have a question about the challenge that isn’t covered below please contact us here.

Question 31

Is there a start date?

Accepted Answer

Yes. Great Run Solo distance challenges start every Monday, so you can choose to start on the Monday just gone or the next Monday in the calendar. Great Run Solo monthly accumulator challenges start on 1st day of each month, though you can enter up to the entry deadline (see challenge pages for more information).

Question 32

Is there a deadline?

Accepted Answer

Yes, the challenge deadline depends on the challenge you choose. Monthly accumulator challenges end on the last day of each challenge month. All distance challenges end on a Sunday. Depending on which distance you choose, your challenge period will be 7 or 28 days. If you are doing a 7 day challenge then the finish deadline is before midnight on Sunday. If you are doing a 28 day challenge then the finish deadline is before midnight on the fourth Sunday. Challenge results can be submitted on the challenge page up to 7 days after the finish deadline of your challenge. If results are not submitted within 7 days we will assume the challenge was not completed and you will not receive a medal.

Question 33

What do I have to do to join?

Accepted Answer

To join, simply select your challenge and enter online. You will receive an email confirming that you have entered once the sign up process is complete. Please keep this for reference as this contains your unique Great Run ID that you will need to log results and track your activity.

Question 34

What do you mean by logging my runs/uploading evidence?

Accepted Answer

We suggest you use a tracking app to log your running activity during your challenge – any tracking app or watch can be used. You also have the option of using our online tracker to log each run as you go so that you can see a record of your progress. The online run tracker is available on each Great Run Solo Challenge page during the challenge period. Once you have completed your challenge you will need to confirm that you have completed the challenge and submit your results to get your medal. Whilst it is not compulsory, we invite you to upload evidence of your runs. This could be a screenshot of your running app, a photo of your watch, or even a photo of your own running diary/log.

Question 35

How does the run tracker work?

Accepted Answer

You can choose to log each activity as you go through the challenge using our online tracker. This feature will be available on the challenge page to use from the start of your challenge (For Accumulator challenges this is the 1st month). This will make tracking your progress and submitting your challenge results easier. To do this you will need to enter the last seven digits of your Great Run registration ID, which can be found on your entry confirmation email, and date of birth. If you prefer to track activity using your own app, that’s fine, just come back and submit your final results when you have completed the challenge.

Question 36

When will I get my medal?

Accepted Answer

On completion of you challenge we will send you a shiny Great Run Solo medal to wear with pride. Medals will arrive approx. 2 weeks after you have completed the challenge. For international runners, there is an additional £3.50 charge to cover medal postage.

Question 37

Mini & Junior Events

Accepted Answer

Do I have to run with my child? Mini entrants (3-8 yrs) must run with a parent, each child should be entered into the event. All entrants of the Mini event are sent an Adult bib in their race pack, this is for the accompanying adult to wear on race day. Junior entrants do not need to be accompanied by an adult although this can be requested upon entry if required, each child should be entered into the event. Family run entry is per person (Each adult and child). Entrants aged 3-8 yrs must run with a parent and accompanying adults also need to enter. Can I run with my child on race day? Yes you can. All entrants of the Mini event are sent an Adult bib in their race pack, this is for the accompanying adult to wear on race day. There will be a question on the entry form for Junior events which ask if you would like someone to accompany the child on race day. If yes, an Adult bib will be sent with the race pack for them to wear during the run. Adult bibs can also be collected from the Great Run information desk on race day. Family run entry is per person (Each adult and child). Entrants aged 3-8 yrs must run with a parent and accompanying adults also need to enter. Are the Mini & Junior Events Chip Timed? Entrants of the Junior event are sent a race number with a timing chip attached to the back, so we can provide finish times for runners. The Mini event (age 3-8 years old) isn’t chip timed, it is a fun run for the younger runners.

Question 38

Do I have to run with my child?

Accepted Answer

Mini entrants (3-8 yrs) must run with a parent, each child should be entered into the event. All entrants of the Mini event are sent an Adult bib in their race pack, this is for the accompanying adult to wear on race day. Junior entrants do not need to be accompanied by an adult although this can be requested upon entry if required, each child should be entered into the event. Family run entry is per person (Each adult and child). Entrants aged 3-8 yrs must run with a parent and accompanying adults also need to enter.

Question 39

Can I run with my child on race day?

Accepted Answer

Yes you can. All entrants of the Mini event are sent an Adult bib in their race pack, this is for the accompanying adult to wear on race day. There will be a question on the entry form for Junior events which ask if you would like someone to accompany the child on race day. If yes, an Adult bib will be sent with the race pack for them to wear during the run. Adult bibs can also be collected from the Great Run information desk on race day. Family run entry is per person (Each adult and child). Entrants aged 3-8 yrs must run with a parent and accompanying adults also need to enter.

Question 40

Are the Mini & Junior Events Chip Timed?

Accepted Answer

Entrants of the Junior event are sent a race number with a timing chip attached to the back, so we can provide finish times for runners. The Mini event (age 3-8 years old) isn’t chip timed, it is a fun run for the younger runners.

Question 41

Running for Charity

Accepted Answer

Do I have to run for one of the charities listed on your website? If you are accepted for any of our events, you do not need to run for the associated charities listed on the entry form or website. You can raise money for any charity/cause of your choice. All you need to do is contact your chosen charity directly and request a sponsorship pack. I have selected to run for a charity but have now changed my mind what do I do? If you wish to change the name of the charity you are running for, all you need to do is let your original charity know and then contact you new chosen charity directly for your sponsorship details. I haven't received my sponsorship pack, where can I get one from? If you selected to run for one of our official charities when completing your entry form, they will be in touch with sponsorship details in due course. If you would like them sooner please contact your chosen charity directly. If you did not select one of our official charities, you will need to get in contact with your chosen charity and request a sponsorship pack.

Question 42

Do I have to run for one of the charities listed on your website?

Accepted Answer

If you are accepted for any of our events, you do not need to run for the associated charities listed on the entry form or website. You can raise money for any charity/cause of your choice. All you need to do is contact your chosen charity directly and request a sponsorship pack.

Question 43

I have selected to run for a charity but have now changed my mind what do I do?

Accepted Answer

If you wish to change the name of the charity you are running for, all you need to do is let your original charity know and then contact you new chosen charity directly for your sponsorship details.

Question 44

I haven't received my sponsorship pack, where can I get one from?

Accepted Answer

If you selected to run for one of our official charities when completing your entry form, they will be in touch with sponsorship details in due course. If you would like them sooner please contact your chosen charity directly. If you did not select one of our official charities, you will need to get in contact with your chosen charity and request a sponsorship pack.

Question 45

Wheelchair Entries

Accepted Answer

I am a wheelchair entrant can I enter a Great Run event? Unless stated otherwise on the event webpage, all Great Run events are suitable for wheelchair users. There will be a question on the entry form that asks if you are a wheelchair user and if you will be participating in a self-propelled racing wheelchair, or if you will be participating in a standard wheelchair and will be assisted (pushed). I am taking part in an assisted wheelchair, what do I do? For those who are an assisted (pushed) wheelchair entrant, both the wheelchair entrant and the assistant (pusher) will need to be registered to take part in the event. We can offer the assistant (pusher) a complimentary entry. Once the wheelchair entrant has secured their own entry, please contact us here to provide the name and contact email address for the guide so we can email them a complimentary online entry form to complete. Once entered the event, both will be sent a race number/timing chip prior to the event weekend and will be asked to line up towards the rear of the field in their allocated zone colour. I am taking part in a self propelled wheelchair, what do I do? There will be a question on the entry form that asks if you are a wheelchair user and if you are a self-propelled wheelchair entrant or an assisted (pushed) wheelchair entrant. The events are staged under IPC rules and self-propelled wheelchair athletes must confirm to BWRA minimal classification race system. It is strongly recommended that only experienced wheelchair users attempt the course unaided.

Question 46

I am a wheelchair entrant can I enter a Great Run event?

Accepted Answer

Unless stated otherwise on the event webpage, all Great Run events are suitable for wheelchair users. There will be a question on the entry form that asks if you are a wheelchair user and if you will be participating in a self-propelled racing wheelchair, or if you will be participating in a standard wheelchair and will be assisted (pushed).

Question 47

I am taking part in an assisted wheelchair, what do I do?

Accepted Answer

For those who are an assisted (pushed) wheelchair entrant, both the wheelchair entrant and the assistant (pusher) will need to be registered to take part in the event. We can offer the assistant (pusher) a complimentary entry. Once the wheelchair entrant has secured their own entry, please contact us here to provide the name and contact email address for the guide so we can email them a complimentary online entry form to complete. Once entered the event, both will be sent a race number/timing chip prior to the event weekend and will be asked to line up towards the rear of the field in their allocated zone colour.

Question 48

I am taking part in a self propelled wheelchair, what do I do?

Accepted Answer

There will be a question on the entry form that asks if you are a wheelchair user and if you are a self-propelled wheelchair entrant or an assisted (pushed) wheelchair entrant. The events are staged under IPC rules and self-propelled wheelchair athletes must confirm to BWRA minimal classification race system. It is strongly recommended that only experienced wheelchair users attempt the course unaided.

Question 49

Finishers' packs

Accepted Answer

What do I receive when I cross the finish line? All finishers will receive a finishers’ pack as soon as they cross the finish line. Packs are sorted by size, so please take the t-shirt size you requested on your entry form. Your medal will be inside your finishers’ pack.

Question 50

What do I receive when I cross the finish line?

Accepted Answer

All finishers will receive a finishers’ pack as soon as they cross the finish line. Packs are sorted by size, so please take the t-shirt size you requested on your entry form. Your medal will be inside your finishers’ pack.

Question 51

Great Run Merchandise

Accepted Answer

Do you have Great Run training t-shirts in a male/female design? Yes, our Great Run Training T-shirts are available in men’s and women’s styles and can be purchased at point of entry. They are available in the following sizes: Men’s Small 96cm (38″) Medium 102cm (40″) Large 107cm (42″) XLarge 112cm (44″) XXLarge 117cm (46″) Women’s XSmall 83-87cm (size 8) Small 88-92cm (size 10) Medium 93-97cm (size 12) Large 98-102cm (size 14) XLarge 103-107cm (size 16) What should I do if my merchandise hasn't arrived? We aim to get all items delivered within 28 days from the date of the order. Subject to availability. If your item hasn’t arrived, please contact us here. Please include your name, date of birth and a description of what you have ordered. We will verify your order and give you an update of when you should expect it. Can I swap my Great Run merchandise for another size? Yes, you can, please return your T-shirt/Hoodie to the address below, you will need to include a covering letter stating your name, your address and what size you would prefer instead, and we will get a replacement sent out to you. You will need to cover the costs of returning it to us. Standard post (1st/2nd class) will be enough, no need to pay extra for special/recorded delivery but we do recommend getting proof of postage. Great Run Merchandise PO BOX 557 Gateshead NE8 9FU They are available in the following sizes (chest width is shown in inches) Men’s Small 96cm (38″) Medium 102cm (40″) Large 107cm (42″) XLarge 112cm (44″) XXLarge 117cm (46″) Women’s XSmall 83-87cm (size 8) Small 88-92cm (size 10) Medium 93-97cm (size 12) Large 98-102cm (size 14) XLarge 103-107cm (size 16) We will confirm via email that your return has been received and when you should expect the replacement. Can I return my Great Run merchandise for a refund? Yes, you can return your item to the address below. Please include a covering letter to confirm that you would like a refund, and please confirm your name and contact email address. You will need to cover the costs of returning it to us. Standard post (1st/2nd class) will be enough – there’s no need to pay extra for special/recorded delivery, but we do recommend getting proof of postage. Great Run Merchandise PO BOX 557 Gateshead NE8 9FU We will confirm via email that your return has been received and when you should expect the refund. Please note: This does not apply to any event-specific merchandise bought from our partner CTS. Please see our full CTS merchandise refund policy here.

Question 52

Do you have Great Run training t-shirts in a male/female design?

Accepted Answer

Yes, our Great Run Training T-shirts are available in men’s and women’s styles and can be purchased at point of entry. They are available in the following sizes: Men’s Small 96cm (38″) Medium 102cm (40″) Large 107cm (42″) XLarge 112cm (44″) XXLarge 117cm (46″) Women’s XSmall 83-87cm (size 8) Small 88-92cm (size 10) Medium 93-97cm (size 12) Large 98-102cm (size 14) XLarge 103-107cm (size 16)

Question 53

What should I do if my merchandise hasn't arrived?

Accepted Answer

We aim to get all items delivered within 28 days from the date of the order. Subject to availability. If your item hasn’t arrived, please contact us here. Please include your name, date of birth and a description of what you have ordered. We will verify your order and give you an update of when you should expect it.

Question 54

Can I swap my Great Run merchandise for another size?

Accepted Answer

Yes, you can, please return your T-shirt/Hoodie to the address below, you will need to include a covering letter stating your name, your address and what size you would prefer instead, and we will get a replacement sent out to you. You will need to cover the costs of returning it to us. Standard post (1st/2nd class) will be enough, no need to pay extra for special/recorded delivery but we do recommend getting proof of postage. Great Run Merchandise PO BOX 557 Gateshead NE8 9FU They are available in the following sizes (chest width is shown in inches) Men’s Small 96cm (38″) Medium 102cm (40″) Large 107cm (42″) XLarge 112cm (44″) XXLarge 117cm (46″) Women’s XSmall 83-87cm (size 8) Small 88-92cm (size 10) Medium 93-97cm (size 12) Large 98-102cm (size 14) XLarge 103-107cm (size 16) We will confirm via email that your return has been received and when you should expect the replacement.

Question 55

Can I return my Great Run merchandise for a refund?

Accepted Answer

Yes, you can return your item to the address below. Please include a covering letter to confirm that you would like a refund, and please confirm your name and contact email address. You will need to cover the costs of returning it to us. Standard post (1st/2nd class) will be enough – there’s no need to pay extra for special/recorded delivery, but we do recommend getting proof of postage. Great Run Merchandise PO BOX 557 Gateshead NE8 9FU We will confirm via email that your return has been received and when you should expect the refund. Please note: This does not apply to any event-specific merchandise bought from our partner CTS. Please see our full CTS merchandise refund policy here.

Question 56

iTab Queries

Accepted Answer

How can I order an iTab? When you register and pay to enter a Great Run event you are asked if you would like to order an iTab along with your entry. You can also order an iTab from the website https://www.greatrun.org/itab/ the week after the event has taken place. When can I expect my iTab to arrive? The results are sent to the iTab team the week after the event has taken place, so they can start the engraving process. Please email info@mysportingtimes.com if you haven’t received your iTab 14 days after the event weekend. You will need to include your name, the name of the event you took part in and your postal address.

Question 57

How can I order an iTab?

Accepted Answer

When you register and pay to enter a Great Run event you are asked if you would like to order an iTab along with your entry. You can also order an iTab from the website https://www.greatrun.org/itab/ the week after the event has taken place.

Question 58

When can I expect my iTab to arrive?

Accepted Answer

The results are sent to the iTab team the week after the event has taken place, so they can start the engraving process. Please email info@mysportingtimes.com if you haven’t received your iTab 14 days after the event weekend. You will need to include your name, the name of the event you took part in and your postal address.

Question 59

I would like to volunteer - how do I register?

Accepted Answer

The easiest way to sign up is online, through our individual volunteer form here. Here you can select which event(s) you would like to be a part of, and we will be in touch as and when an opportunity is available for your chosen event.

Question 60

What are the benefits of volunteering on Great Run events?

Accepted Answer

Great Run events are fantastic opportunities to have fun, meet new people and enhance the race day experience of participants. All volunteers will receive a delicious packed lunch with a drink, and a volunteer technical T-shirt.

Question 61

What roles are available and what time would I need to be there?

Accepted Answer

We have various exciting roles available depending on the type of event and its location, these vary from marshals in and around the event site (start/finish/baggage) marshals, to drink station marshals and course/crossing point marshals. Start and finish times differ deepening o the type of the event, location and volunteer role. Please let us know any requirements and we will accommodate these where possible.

Question 62

I've been in contact with the team and have been allocated a role - what happens next?

Accepted Answer

Once attendance is confirmed, you will be provided with full briefing notes 2 weeks prior to the event date – this will contain the registration time and location, specific role details, an ‘On the day’ contact and detailed safety information.

Question 63

What is what3words?

Accepted Answer

A really easy way to find and share any precise location. Every 3 metre square has been given a unique combination of three words: a what3words address.

Question 64

How can I use what3words at the event?

Accepted Answer

We may use what3words at some events to help you – and your friends and family – find your way around hassle-free. When you see a what3words address, clicking the link will take you to the what3words website or app, if you already have it downloaded. Click “navigate” at the bottom of the screen to get directions straight to that exact location using your preferred navigation app, like google maps.

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