Question 1

Racks and Bottle Cages

Accepted Answer

Q: Will the EcoRack fit my bike? A: Our Eco rack fits most bikes that don’t have disc brakes. You will want to make sure that your bike has the predrilled eyelets on the frame of the bicycle so that you can attach the rack. These holes are near the rear dropouts (where the rear wheel rests in the frame of the bike). There may also be holes on the seat stays (the pieces of the frame that extend below the seat post to near the rear axle of the wheel). We do include a pair of rubber coated P clamps that can be used around the seat stays if your bike does not have mounting points at these locations. If you have a small bike or a bike with a long wheel base it’s possible you may need to purchase the extra long upper mounting stays (15″) which we have available on our website and shipping on small parts is always free. Q: What rack should I get for my fat bike? A: Our Versa rack has been successfully mounted up to many brands of fat bikes. The beefy spacing on the rack (8″ between the lower legs) provides ample space for big tires and the rack comes with disc brake compatible hardware. The Versa comes with two sizes of upper mounting brackets and it’s possible you’ll need to use the extra long upper stay to get a good fit. Q: How do I mount a water bottle cage? A: Our cages come without any mounting hardware as these parts are generally already installed within the holes on the bicycle. Bikes usually offer one or two water bottle mounting locations depending on the size of the bike. Small bolts should already be installed in these holes and to install the cage simply remove them, line up the cage (the spacing of the holes is standardized) and tighten the bolts back down.

Question 2

Lights Q: Why won't my USB Headlight turn on when I press the button?

Accepted Answer

A: All of our high powered USB headlights (300+ lumens) are shipped in lock mode to prevent them from turning on during shipping. In this mode, when you press the button you will just see a flicker of blue beneath the button. To get out of lock mode you must press and hold the button down for 6 seconds (longer than you’d think!). You will then see the light flash a few times and now it will turn on with a simple press of the button. To put the light back in lock mode (to prevent it from accidentally coming on when it’s in a bag) you would need to have the light on and then press and hold the button until the light goes off and continue to hold the button until you see the light flash on/off about 5 times. Q: How do I open my light to install batteries? A: Only alkaline battery operated lights are intended to be opened up. Our Dynamo and USB rechargeable lights are sealed to be watertight. If you’ve got a traditional battery operated light and need to change batteries, the process should be fairly straightforward. In general for tail lights, you need to use a coin (a nickel works well), stick it into the slot on the side or bottom of the light where the two halves of the light meet, and twist. Headlights require that you unscrew the front bulb portion of the light from the back case where the two batteries are housed. We also have tutorial videos here. If you’ve got our Spok mini lights here’s a link to the instruction manual which explains how to change the battery. The BRT strap video tutorial is here. If you’re still not sure take a look at our full list of instruction manuals and find your model of light. Q: How do I install my tail light? A: The vast majority of our tail lights come with our standard tail light bracket. There are two collars (round bands of plastic) and one mount (which can be attached to either collar using the included screw). The clip on the back of the light is meant to slide into the mount. The collars are intended for two different places on your bike – the large one is for the seat post (you may need to use the included rubber shims to get a snug fit) and the small collar is for the seat stay (the part of your frame that connects near your seat post and also near the axle of your rear wheel). You can screw on the mount to either of these collars. Each collar has an embedded metal nut in which the screw will thread into. You want the screw to go through the side with only plastic first and then into the side with the nut last (so as to adequately hold everything together). Only one screw is included as there is really only a need for one complete bracket – you just need to choose which collar will work best for your bike setup. We also offer a rack mount as well as a rubber strap mount (fits posts up to 34.9mm) and aero seat post mount. Here’s a link to our tail light instructions. We do also make a rubber strap bracket which doesn’t require tools and can easily be transferred to another bike. Small parts always ship free too! Q: How can I mount my tail light to a rear rack? A: We make a tail light rack bracket that fits all of our tail lights that use a back clip on the back of them. It is available on our webstore here and we never charge any shipping on small parts. If your rack needs an L bracket you can find that here. If you have a Shiner tail light we make a rack specific bracket for that light which can be found here. Q: I've got an aero seat post. How do I mount my tail light? Q: My light doesn't turn on, what's the deal? A: Open your light and make sure the batteries are aligned correctly to the positive and negative markings inside the light. Also make sure that you have tried a new set of batteries in case the originals are dead. If your light got soaked, take out the batteries and let it dry for a few hours. If that still doesn’t work give us a call (1-866-256-8510) or email info@planetbike.com and we can help determine what to do next. Q: My BRT Strap does not turn on consistently. How do I fix it? A: Sometimes the battery can become unseated from the contacts. First, try pressing the side of the case opposite the red button very firmly with your thumbs to try and pop the battery back into place. If this doesn’t work, open the battery compartment by removing the four small screws and bend the battery contacts towards the battery. View the tutorial video here. Q: How should I take care of my rechargeable battery? A: The expected battery life is 500 charge cycles and the capacity/run time can be reduced over time. Lithium ion batteries can lose a charge over time so charge before riding if the light has not been used recently. You should never store your light with a dead battery and charge the light after each ride for best results. If the light is stored long term it’s recommended to charge the battery every 3 months. Q: How do I get my headlight attached to my handlebar? A: Most headlights come with our Quick Twist bracket. We also offer a similar Quick Strap headlight bracket if you have a wider bar or prefer a rubber strap attachment bracket. The Quick Twist bracket is adjustable and should fit securely to all handlebars 31.8mm or narrower. Between adjusting the plastic band (by choosing the correct setting for your bar diameter) and the thumb screw you should be able to get a good snug fit on all handlebars. Here’s a link to the instructions as well as a video tutorial. Q: My light worked for many years but it's reached the end of its life. How should I dispose or recycle it? A: If your light is past its useful life and no longer working as it should, please attempt to recycle it with a local electronics recycling facility. Go to Call2Recycle.org for more information on electronics recycling. Fenders Q: How do I replace my mudflaps? A: We sell a bunch of small parts in the Service Parts section of our webstore and we never charge any shipping on small parts. We offer Hardcore, ReCycle, Cascadia, Cascadia Recycled, and Cascadia ALX models of mudflaps and widths ranging from 35mm to 65mm. First, measure straight across your fender (edge to edge not considering the curve) to be sure you order the right size. To remove the old mudflaps drill them out from the bottom (make sure to remove the wheel!). Use a bit that is large enough to grind away the outer edge of the underside of the rivet – a 7/32 should do the trick. Drill until the washer frees loose and perhaps a bit more so that the entire outer edge is gone. Then using a flat head screwdriver from the top of the fender, pry out the top of the rivets. Once they’re out the old mudflap should slide off the fender and you should be left with two clean holes (you should never have to actually drill through the plastic fender). Slide the new flap on and use the included snap rivets to secure them to the fender. Make sure you hear the pieces snap together to ensure they’re connected. Q: My bike has disc brakes and I want full coverage fenders - which ones should I get? A: The only full coverage fenders we recommend for bikes with disc brakes are our Cascadia models. We offer these fenders in both aluminum and polycarbonate options in a variety of wheel/tire sizes. Go to our main fender page and select the size specs you need and look for the Cascadia options. These fenders all come with disc compatible stainless steel hardware. All of our Cascadia fenders require that your bike have the mounting holes on the frame/fork of the bike to install them. We do offer a 700 x 35mm fender size of SpeedEZ fenders which use rubber footed brackets to secure the fender with rubber straps (for tires up to 25c). Here's a link Q: Will my bike still fit on my car rack with fenders installed? A: In general we don’t recommend leaving fenders on bikes that will be transported on a car. Driving at highway speeds may cause breakage due to the high wind force causing the fenders to vibrate dangerously. If you are unwilling to remove fenders we recommend using some sort of straps to he

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Racks and Bottle Cages

Lights Q: Why won't my USB Headlight turn on when I press the button?

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